Refund Policy

Effective Date: January 1, 2025
Last Updated: January 1, 2026

Refund Window

We offer a 7-day money-back guarantee with no questions asked for eligible purchases.

You may request a refund within 7 days of your original purchase date. Refund requests submitted after the refund window has expired may not be eligible unless required by applicable law.

If your purchase is refunded, the associated license key will be deactivated, and access to premium downloads, updates, and support will be revoked.

Eligible Cases

A refund may be granted in the following situations:

• The purchased product does not function as described, and our support team is unable to resolve the issue.
• You experience a technical issue that prevents normal use of the product despite following our documentation and receiving support.
• You accidentally purchased the same product more than once.
• You purchased the wrong license or plan by mistake and have not extensively used the product. In some cases, we may offer to exchange your purchase for the correct license instead of issuing a refund.
• Other exceptional circumstances will be reviewed and approved at our discretion.

Before processing a refund, we may ask you to provide additional information or allow our support team the opportunity to investigate and resolve the issue.

Exclusions

Refunds are generally not available in the following situations:

• The refund request is submitted after the 7-day refund period.
• You simply changed your mind after purchasing.
• You no longer need the product.
• You purchased the product by mistake after carefully reviewing its features and documentation.
• The theme is incompatible with unsupported third-party plugins, custom code, or server configurations.
• You request a refund because of hosting, domain, or server-related issues that are outside our control.
• You expected features that were never advertised or included.
• You request custom development, design modifications, or additional functionality not included with the product.
• Your website has been modified by third parties, resulting in issues unrelated to our theme.
• The product has been downloaded, modified, or used in violation of our Terms & Conditions.

Refund Process

To request a refund, please contact our support team within the refund window using your purchase email address or license information.

Please include:

• Your order number or invoice
• The email address used for the purchase
• The product name
• The reason for your refund request

Our team will review your request and may ask for additional information to help diagnose any technical issues before approving a refund.

Refund Method

Approved refunds will be processed through Freemius, our authorized payment and licensing platform.

Refunds will be issued using the same payment method used for the original purchase whenever possible. Processing times may vary depending on your payment provider or financial institution.

Once a refund has been processed:

• Your product license will be deactivated.
• Access to premium downloads, updates, and customer support will be terminated.
• Any associated subscription, if applicable, will be cancelled.

Contact Us

If you have a question about this policy or would like to submit a refund request, please contact us at: